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Integration support

Start with the request that is failing. Check your API origin, credentials, event access, and the response content type before changing your integration.

Find an answer

  • Authentication: credentials and legacy authentication failures.
  • Permissions: company and event access.
  • Errors: status codes, redirects, and unexpected response bodies.
  • Synchronization: snapshots, changes, and deletion handling.
  • Embedding: registration and checkout inside your website.

Contact Paydro

Contact Paydro support with the request method, path, timestamp and timezone, HTTP status, and a sanitized error response. Describe the expected result and the smallest steps that reproduce the problem.

Include the event identifier when relevant. Remove passwords, Authorization headers, personal attendee details, payment data, and session cookies from screenshots and logs.

Need access?

Ask the organization administrator to check your active account and event rights. See the getting started guide before making your first API request.